City of Ketchikan

KPU Telecommunications
User Guides

Call Forwarding

How it works:

You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. Your phone can still be used to make outgoing calls.

To “turn on” the service:

Lift the handset and listen for the dial tone.

Press *72. (On a rotary phone, dial 1172)

Listen for the dial tone.

Dial the number where you want your calls forwarded.

When the forwarded to phone is answered, your Call Forward is in effect.

f the line is busy, or there’s no answer:
1.		Hang up.
2.		Within two minutes, repeat steps 1 - 4 above. You’ll hear a confirmation tone to let you know your Call Forward is now working.

To “turn off” the service:
1.		Lift the handset and listen for dial tone.
2.		Press *73. (On a rotary phone, dial 1173)
3.		Listen for the confirmation tone, then hang up. Your Call Forward is now “off”, and calls will ring normally on your phone.

To change the “forward to” number:
1.	Turn off Call Forward	2.	Repeat steps 1-5 above to turn on Call Forward, entering the new “forward to” number.

To change the “forward to” number:
1.	Turn off Call Forward	2.	Repeat steps 1-5 above to turn on Call Forward, entering the new “forward to” number.
Note: Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead.