| DSL
Service Information |
Below
is various customer related DSL
information. Should you have any
questions feel free to contact KPU
Customer Service at 228-5474, email
us at helpdesk@kpunet.net
or visit us at 2930 Tongass Ave. |
| System
Requirements |
| |
Windows: 98/NT/2000/ME/XP/Vista
Operating System
MAC: OSX, Leopard
32Mbytes of
RAM or more
250mhz Pentium
or 300mhz AMD processor
Ethernet Port
(NICs can be purchased for $25.00)
|
| KPU
DSL Installation & Modem |
| |
Full
Installation Includes: order processing,
line provisioning and the configuration
of one computer. Regular price is
$49.95. Customers wishing to perform
a Self -Installation can opt for a
$25.00 credit. (See Promo for Free
Installation & Modem). *Free Modem
refers to the free use of a KPU owned
modem. |
| Computer
Networking |
| |
Customers
Connecting Multiple Computers -
KPU Telecommunications will only support
the first computer on a DSL connection.
Networking multiple computers is the
responsibility of the customer. |
| Service
Commitment |
| |
All
KPU Telecommunications KPUHomeDSL
& KPUBizDSL Services require a
minimum 3 month service commitment. |
| Excessive
Transfer & Free Download Times
|
| |
Customers
going over the allotted transfer amount
for their level of service will be
billed $4.95 per GB over. Warning
messages are sent weekly to users
that are projected to exceed maximum
transfer amounts. For heavy downloaders,
KPU offers free download times from
12:01 am to 6:00 am Monday through
Friday and 1:01 am to 7:00 am Saturday
and Sunday. |
| Firewall/Anti
Virus Protection |
| |
KPU
Telecommunications recommends that
users protect their computer with
a firewall and anti-virus protection
software. |
| Free
Technical Support - Call 611 |
| |
Tech.
Support is available 6:00 am-12:00
am Monday through Friday and 7:00
am - 12:00 am Saturday and Sunday.
|
Rates
& Services