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 Public
Safety
Police Department Divisions
Dispatch
 The
Dispatch Section of the Support Services Division
is the initial contact for the Police Department
with the public through the 911 system, the business
telephone lines, and walk-in citizens at the front
counter. Dispatchers are responsible for professional
and efficient communications in order to provide
the quickest appropriate response to emergency calls
as well as routine calls for service. Six Dispatchers
and one Evidence Custodian, who is cross-trained
as a dispatcher, are assigned to the Support Services
Division to provide 24-hour 911 and dispatch coverage.
Additionally, dispatchers also provide clerical
and record-keeping support.
SERVICES:
- Dispatch and communications services
- Record keeping
Dispatch and communications services:
The dispatch center is open 24-hours a day for telephone
or walk-in reports or problems. A number of city
forms are available for the convenience of the public,
e.g. accident report forms, bicycle licenses, street
painting/sign requests, excavation permits, parking
citation appeal forms, sex offender registration
forms, etc. There are public restrooms, a public
telephone, and vending machines in the lobby.
The dispatch center is also the primary answer point
for all 911 calls originating on Revilla or Gravina
Islands. Dispatchers route emergency calls to the
appropriate responding agencies.
Record keeping: The dispatch
center retains copies of public contacts/incidents
reported to the department, which may be obtained
by request. The request form is available in the
lobby. Upon approval by the appropriate city/state
attorney, the reports are provided at a cost of
$1 per page, and normally have a wait time of 3-5
business days before being available.
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